Remote Assistance

Please note that you must open a support request before a remote session can be scheduled. If you have not done this already, you can open one HERE.

For remote sessions I use the built-in Windows 10 single use Quick Assist utility. Connections are secure, by invite only, and can only be used once. Once I send you a code, please connect at the scheduled time using the instructions below.

1. Open the Start menu and select All apps > Windows Accessories > Quick Assist.

2. Enter the code I provided in the "Get assistance" box and follow the instructions.

3. If User Account Control appears, select Yes to continue.

After the steps are completed, please wait a few moments for our devices to connect.